I reached out to Robert and team at Cozy Castle because I needed a new a/c unit. Within an hour or 2 he was at my house for an estimate on a Friday afternoon. We scheduled the installation for Monday and although it was raining heavily in the morning his crew showed up once the rain let up a little (they still worked in the rain). By late afternoon my new unit was installed, the old was was taken away. The communication through out was excellent and over all very happy with the process from beginning to end. Highly recommended.